Using our unified application process and dedicated customer support team, we’re fixing the headaches of applying for a loan. I called Customer Service the following week to inform them of this, and to request that they update my account to reflect the payment. Consumer "Consolidated my loans with LendKey when they were calling themselves ECSI. Consumer Thank you. If the consumer has any other issues or concerns, he may reach out directly to us anytime at ###-###-#### or ***, Revdex.com: Customer Support & Benefits. I made this payment on 12/**/14, as to not make matters worse. We have reviewed the complaint and wish to sincerely apologize for any inconvenience that may have been caused. 9999 Carver Rd, Suite 400Cincinnati, OH 45242, New York Office I received the same response when I explained that this information was never disclosed to me. Are you a school administrator looking for support? You are not penalized for paying back the student loan early. 2) A soft or hard copy of your payment policy - I shouldn't hear from your customer service reps that the payment I made in November was too early. This letter is in response to Revdex.com complaint ID # [redacted], filed by [redacted]. Response: You authorize LendKey and the lenders we work with to obtain a personal credit profile from credit bureaus for credit pre-qualification, application for credit, employment applications, and identity verification. Help Center. About LendKey. I graduated in May of 2013 and should have received my first bill in the mail in December. However, the low rates don’t come at the expense of customer service and a local branch. Got a question, need help, or simply want to learn more? Some examples of this type of plan are 401(k), 401(a), Employee Stock Ownership Plan (ESOP), Savings Plans and Profit-Sharing Plans. I am further disappointment in their handling of this situation. Please contact us via phone or email so we can confirm your loan and investigate your case further. As a result, the interest rate bands that I was informed I would fall into were drastically underestimated by a total of 4%. Furthermore, I specifically asked the interest rate bands relative to specific credit scores; however, I was told the company did not have this information. LendKey’s customer service team is available by phone or email. The … I asked very detailed questions regarding terms of the product, structure, and process. [redacted]. We have reviewed the complaint and have concluded the following:There were three phone calls made from the consumer to LendKey, which all occurred on February **, 2015. You may withdraw your consent to use electronic signatures and receive communications electronically by calling LendKey Technologies at 888-549-9050, or emailing customer.care@lendkey.com. Some … The customer service agent put in a request for LendKey to adjust my account, and I was told a response would come by Monday, 12/**. If you can provide anything new or need further clarification, please contact LendKey’s Customer Service team at ###-###-#### Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Any required documentation can also be uploaded to LendKey's web portal. You can contact LendKey via email at customer.care@LendKey.com or call them at 1-888-549-9050 Monday through Friday from 9am to 8pm EST. issue is resolved. This letter is in response to Revdex.com complaint ID # [redacted], filed by [redacted]. This helps pay for our amazing staff of writers (many of which are paying back student loans of their own!). Sincerely, Wegreatly value each and every one of our customers, and take exceptional pride in providing exceptional customer service. Exceptional Customer Service When Applying for Credit Union Student Loans. A free inside look at company reviews and salaries posted anonymously by employees. The consumer contacted LendKey for a second time, assuming that a mistake was made. You can borrow up to 100% of your school’s cost of attendance, a figure your school’s financial aid office names based on tuition, fees, room and board, textbooks, and other education expenses. OSMA Policy Compendium. Prospective borrowers can access LendKey's network of lenders through the company's simple online application. With LendEDU most of us work with simply the superior scholar debt firms. My payment date was 12/*/2014, in the monthly amount of $329.65, and I made the payment on 11/**/2014. Start of main content. The company simplifies the borrowing process by connecting you with multiple banks and credit unions through a straightforward platform. We have since provided [redacted] with the information that she originally requested, and we believe that the... It is invaluable to have a way to reach out to businesses when other attempts prove unsuccessful. After having a conversation I then found out that my graduation date was wrong, along with my email address. If [redacted] has any other issues or concerns, she may reach out directly to us anytime at ###-###-#### or [redacted]. I highly recommend LendKey! Summary. Sharing is caring! Try it free today! Thank you very much, You’ll get better customer service via LendKey and whatever lender you choose to go with. He also told me that there was nothing on his screen that indicate any additional sum. My request have been updated in a matter of 24 hours. 8.0 /10. Additionally, LendKey has waived the late fee that was applied to [redacted]’s account. The consumer stated that the interest rate ranges he was informed of were underestimated. I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. LendKey's … I would like the business to meet rate requirements. It was explained to the consumer that there are multiple factors that determine an applicant’s offered interest rate.LendKey takes any customer complaint very seriously, and we wish to sincerely apologize to the consumer for any inconvenience We are reaching out to the consumer directly to address his concerns and provide any additional explanation. We’re a Technology-Enabled Service company built on values that … North Atlantic Capital, based in Portland, ME, led the round with participation from each of LendKey's existing investors including DFJ, Updata Partners, Gotham Ventures, and TTV Capital. Tell us what you need, we’re here to help. Indeed Home. Physicians' Campaign for a Healthier Oklahoma (PCHO) Oklahoma AMA Delegation. I should see it in writing. Here's how to qualify. Use RevDex to, Increase visibility and credibility of your review by. I sent in the payment. Lendkey is great! Right now, they have over 300 bank and credit union partners. Managing numerous individual customer accounts. LendKey offers loans with APRs as low as 1.49% variable or 3.99% fixed. If I was made aware of this policy, I would have made the payment at the correct time. LendKey is solving a complex challenge-to improve lives with lending made simple-by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire. This is a response to complaint ID #[redacted], filed by [redacted]. Indeed Home. For example, on this page you can check the overall performance of Capshare (8.4) and compare it with the overall performance of … We are happy to speak to the borrower and/or cosigner about the consumer's concern, however, the consumer who filed the... OSMA Bylaws. What is better Capshare or I&A Admin Assist? LendKey is known for their excellent customer service. This company seems very unorganized and not very customer friendly when it comes to problems and solutions. Student Loan Refinancing Calculator. So please learn all you can, email us with any questions, … LendKey offers its service free of charge to borrowers. Therefore, [redacted] will not need to make another payment until her March invoice becomes due. Read 1 more review about LendKey Good summer job for a college student or first job out of high school when you've not … So now the payoff was incorrect in … Unfortunately, in order to gain a better interest rate, I'm losing the commitment to customers that is the bedrock of a good, smart company.Desired Settlement: 1) A refund of the late fees that I was charged - $16.48. Customer Service LendKey has an A+ rating with the Better Business Bureau. Loan Options. LendKey customer reviews are limited and outdated, so it is difficult to know exactly what the LendKey borrowing experience is like currently. When the consumer was informed that the correct interest rate had been disclosed to him during the application process, he filed a Revdex.com complaint with the following specific allegations: The consumer stated that he was informed he would be placed with a lender who had the most favorable terms.LendKey Response: As mentioned above, we reviewed the recording of the call to determine the information that was relayed to the consumer. Review: On 12/**/2014 (Friday), I received an email from LendLey/[redacted] stating that I had a payment overdue for my consolidated student loan. Hours: M-F: 9am to 8pm EST. When the consumer was informed that the correct interest rate had been disclosed to him during the application process, he filed a Revdex.com complaint with the following specific allegations:1. LendKey is one of the oldest fintech companies, focused on matching students who are seeking student loans and private student loan refinancing with banks and unions. Should [redacted] wish to speak with someone, he may reach out directly to LendKey's VP of Operations, Chrissy W[redacted], at [redacted] or ###-###-####. This website was reported to be associated with LendKey Technologies, Inc.. Add contact information for LendKey Technologies, Inc. LendKey is an excellent student loan marketplace connecting you to over 13,000 local and small credit unions and banks. County Medical Societies. Sign in. Sign in as Contractor. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I knew my score of [redacted] prior to submitting, so there is no reason I would have moved forward with the process had I been provided full and accurate information, knowing 100% which Credit Union I would be paired with; which the company knew prior to submitting. To inquire about an existing loan application, please contact the Lendmark Financial Services office nearest you by clicking here. 104 W. 27th. LendKey Review: TopConsumerReviews.com reviews and ranks the best Student Loan Consolidation Companies available today. Awesome customer service!! LendKey is a marketplace that connects borrowers with credit unions and community banks to take out and refinance student loans. If you choose to check out and become a customer of any of the loan providers featured on our site, we get compensated for sending you their way. LendKey Review; SoFi Review; Investing. LendKey takes any customer complaint extremely seriously, and wishes to sincerely apologize to [redacted] for the inconvenience. As a result, my credit score has suffered harm and I will be forced to have further inquiries as I look for a firm that is not operating under deceptive practices.Desired Settlement: I would like the business to fulfill the stated terms and pair me with a correct Credit Union who has the lending requirements I was quoted. Connect with Christian Widhalm, Marketing Operations, Sales, Business Development, Chief Revenue Officer, Account Management, Customer Service/Support, LendKey, Email Id, Direct Dial, Social media profile and more within matter of minutes. My bill for 1/*/15 is in the amount of $675.78. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Partnering with Anthony & Sylvan, LendKey offers great rates and industry leading loan terms through a network of not-for-profit community lenders, who prioritize people over profits. Find jobs. Repayment … "They have successfully helped us accelerate our online student lending and refinance product offerings, while allowing us to maintain control over the credit criteria and keep the loans on our balance sheet." Oklahoma Health Professionals Program (OHPP) OSMA Journal; About OSMA Toggle. After 6 months of my graduation date I was told the $25 charge would stop and I would get a bill in the mail to start repaying my loan. LendKey Technologies, Inc. (“LendKey”) has reached out to the consumer directly to address her concern and apologize for any inconvenience that we may have caused. LendKey was founded in 2009 as a lending service platform. I was told I would be matched with a best fit Credit Union, as there was no Credit Union in my state with which the company did business. I was told there was a Diamond, Platinum, Gold and Silver band; of which Platinum required a score of over 800. message to explain the following We have confirmed that *** ***'s interest rate on her loan is, indeed, only changing on a quarterly basis, per the terms of her loan agreement *** *** may experience fluctuations in the amount that she owes each month based on the number of days in the month, which affects the amount of interest that accrues on her loan We can certainly walk *** *** through the interest and principal calculations when we speak with her.LendKey takes any complaints that it receives extremely seriously, as we pride ourselves on customer service In this case, we could have responded to *** ***'s inquiry in a timelier fashion, and, again, we would like to extend our apologizes for the inconvenience caused We are confident that we will resolve her concerns when we speak to her, Revdex.com: [redacted] during the phone conversation on December **, 2014, LendKey has resolved the issue, such that we have re-applied the early payment she made in November to satisfy her December invoice, and the $675.78 payment she made will satisfy her January and February invoices. By all means, we want to see all borrowers of loans that we service succeed in making their payments, and we are available to talk with [redacted] about any concerns or options that may be available to him that will help ensure the on-time delivery of payments. LendKey pioneered the lending-as-a-service model enabling white-labeled, digital lending solutions that help financial institutions establish a strong digital lending presence and acquire prime borrowers for a lifetime of lending. The borrower and/or cosigner may reach out directly to LendKey's VP of Operations at [redacted] or ###-###-####. Additionally,the consumer stated his credit score over the phone, but was only told that his interest rate, if approved for the loan, would fall in between the low and high end of the range of rates quoted and he was not provided with expectations of wherehis specific interest rate would fall in relation to his credit score. I would also like a letter from the business to provide to [redacted], the credit agency the report was pulled from, to nullify the credit check if these terms are not met, as I would have not consented with all material information. You may be placed on our internal Do Not Call List by contacting us at customer.care@lendkey.com or calling the number above. I was told that I made the payment too early, and that it did not count towards my bill, but was considered an extra payment for November. 1 Lendkey Technologies reviews. After speaking with someone again, my email address was STILL wrong. It can either be mailed to my home address, or emailed to [redacted] Additionally, LendKey has waived the late fee that was applied to [redacted]’s account. Upon learning where my rate band ended up, I contacted the firm who then informed me they did indeed have access to this information, which would have absolutely impacted my decision to not move forward in the process. If [redacted] has any other issues or concerns, she may reach out directly to us anytime at ###-###-#### or [redacted]. Fax: (800) 915-6912. servicing@lendkey.com Pros. Company reviews. Customer service is quick and easy… Customer service is quick and easy which is completely different than what I experienced with my last loan company. Free base health insurance, 21 days of pto, high pay, days off. Thank you. During the first call, theconsumer asked various questions related to applying for a loan on via LendKey’s website, including questions on loan rates and terms. Vision & Mission. Lendkey Technologies salary trends based on salaries posted anonymously by Lendkey … LendKey also offers great customer service. Every time I have called with a question I was greeted and taken care of quickly. LENDKEY 401(K) PLAN is a DEFINED CONTRIBUTION PLAN. *** ***, This letter is in response to Revdex.com complaint ID # *** We have reviewed the complaint and have concluded the following:There were three phone calls made from the consumer to LendKey, which all occurred on February **, 2015. . Find salaries. Having already experienced difficulties with their lack of transparency in other areas, I am turning to the Revdex.com to resolve my issue.Desired Settlement: I would like a copy of my amortization charts for each of my student loans with Lendkey. 2. Business Towards the end in the day LendKey brings regional credit history unions on the kitchen table pertaining to debtors. Mind you, that the payment for March was due on the 1st and paid and not one indication about this amount was brought to our attention.Desired Settlement: I would like for Lendkey to rectify this matter immediately. However, after review, we have confirmed that the servicing of [redacted]'s account (including the application of payments made by [redacted]) is accurate and that any late fees assessed on [redacted]'s account have been appropriate and in accordance with [redacted]'s loan agreement.As has been previously explained to [redacted], he has the option to make payments via any of the following methods:Online payment - either one-time payments or recurring monthly paymentsCheck or money orderAdditionally, we can currently take one-time payments over the phone using [redacted]'s bank account information (As [redacted] noted in his complaint, we do not currently accept debit/credit card payments). Business If you are unable to provide me with written explanation as to why the payment I made in November was not credited towards my December bill, I request that payment to be credited towards my February bill. Written correspondence should be sent to our Cincinnati office. LendKey helps you save money on your loans so you can do what you want to do in your life. They were able to help me lower my student loans' interest rate by more than 3% which will help me save thousands of dollars of the lifetime of my loans. In-house customer service team: Yes. For current student loans, contact servicing@lendkey.com or call 888-966-9268. This letter is in response to the complaint filed by [redacted] (Complaint #[redacted]). The customer service department is available Monday through Friday from 9 a.m. to 8 p.m. EST. Out of my three or four phone calls to Lendkey, I have only spoken to one representative that was helpful. Average salaries for Lendkey Technologies Customer Service Representative: [salary]. LendKey is a Student Loan company that works exclusively through credit unions and community banks to bring the best possible interest rates with the best possible customer service experience. It was explained to the consumer that there are multiple factors that determine an applicant’s offered interest rate.LendKey takes any customer complaint very seriously, and we wish to sincerely apologize to the consumer for any inconvenience. LendKey Technologies, Inc. | 6,477 followers on LinkedIn. Wegreatly value each and every one of our customers, and take exceptional pride in providing exceptional customer service. Working at Lendkey was an easy job, as a loan specialist you are reading off a web page that the customer has access too. In 2018, the Consumer Financial Protection Bureau received seven student loan complaints about LendKey and got a timely response for all issues. We help you quickly find and apply for low-rate loans from community lenders that prioritize people over profits. We'd love to hear from you! Customer service. Payments should be sent to the address on your invoice. Customer Service & Loan Servicing: (888) 966-9268. How To Start Investing in High School ; How To Start Investing In College; How To Start Investing In Your Twenties For 22 – 29 Year Olds; How To Start Investing In Your 30s For 30 – 39 Year Olds; How To Start Investing With $100 Or Less; How To Give Kids The Gift Of Stock; What Is Dividend Growth Investing; IRA … You may withdraw your consent to receive communications electronically from the credit union by … Cincinnati Office This type of Plan generally establishes an account for each individual Participant where a defined amount is being contributed by the Participant, the employer or both. I had my loans transferred to LendKey/[redacted] from [redacted] back in July of this year, to take advantage of the low interest rate that my excellent credit score affords me. Reviews on their site are positive and most customers cite having a dedicated loan specialist to oversee the entire process as a very positive part of their experience. Jobs; Jobs Tips; 7 Job Hunting Tips For When Businesses Aren’t Hiring; How to Write a CV; How to Write a Great Job Application Email; 4 Great Personal Statement Examples for Your CV ; How to Change Careers; 6 Great … Board of Trustees. LendKey works with hundreds of credit unions and banks … You do not need to be an existing customer with a participating bank or credit union. This letter is in response to Revdex.com complaint ID # [redacted]. How To Start. Find jobs Company reviews Find salaries. OSMA Staff. Need help? If [redacted] has any additional questions and/or concerns, she may reach out directly to LendKey's [redacted] at ###-###-####.Thank you. Response: Furthermore, I was informed I would be placed with a Credit Union that had the most favorable terms, as there was not one located in my state. Additionally, he stated that he specifically asked about interest rate ranges relative to specific credit scores and was told that this information was not available.LendKey Response: After reviewing the recording of the call, we have determined that the Loan Specialist correctly informed the consumer of the range of rates, and did not specify a specific rate based on the stated credit score. Our network of community lenders offers some of the lowest rate home improvement loans. You can expect prompt, friendly service when you are applying for credit union student loans. Customer Service . Hear why our customers chose to refinance their student loans through LendKey's digital platform. Using LendKey, borrowers are matched with a local community bank that provides the loan. As a middleman, they will provide you with the best loan options available, and consumers rate them well. We have since provided [redacted] with the information that she originally requested, and we believe that the issue is resolved. Report this job; LendKey is … asked various questions related to applying for a loan on via LendKey’s website, including questions on loan rates and terms. Customer Experience - 4.5 / 5. They offered the best rate and saving hundreds in Interest. LendKey offers undergraduate and graduate student loans and student loan refinancing. LendKey works with hundreds of credit unions and banks to … Response: Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone … Both of these mistakes were taken care of and I was told during that phone call that overdraft fees would be refunded to my account. Response: LendKey greatly values each and every one of its customers, and prides itself on providing exceptional customer service. It is invaluable to have a way to reach out to businesses when other attempts prove unsuccessful. Following the first call, the consumer applied for a private student loan consolidation via LendKey’s website, and was surprised that his approved interest rate was higher than he expected. St.New York, NY 10001. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved If [redacted] has any additional questions and/or concerns, she may reach out directly to LendKey's [redacted] at ###-###-####.Thank you. Not only was the request to adjust my account denied, but I was charged with late fees. Have something to share about LendKey Technologies, Inc.? Contractors participating in LendKey's Home Improvement Loan program can sign in to their account here. The only cause for concern is the hard credit inquiry that will occur if you choose a lender and go through the application process with them. LendKey’s digital platform matches student borrowers with private student loan offers from credit unions and community banks. We take any complaint very seriously, as we always aim to provide superb customer service, and we certainly apologize to [redacted] for any inconvenience he has faced in connection with LendKey's servicing of... Therefore, [redacted] will not need to make another payment until her March invoice becomes due. When I did not, I contacted Lendkey to see what was going on (in January). Sincerely. We would love to hear from you If you are a customer or have questions about loans, please email customer.care@lendkey.com or call 888-549-9050. I asked specifically, would their be a late charge for an error from her bank? Review: I have several loans with Lendkey, which I intend to repay. The consumer stated that he was informed he would be placed with a lender who had the most favorable terms.LendKey Response: As mentioned above, we reviewed the recording of the call to determine the information that was relayed to the consumer. Skip to main content. We have reviewed the consumer's complaint and have determined that appropriate actions were taken in connection with the servicing of the borrower and co-signer's loan. This matter is entirely the fault of LendKey and [redacted], for not disclosing their payment policy. As was explained to [redacted] during the phone conversation on December **, 2014, LendKey has resolved the issue, such that we have re-applied the early payment she made in November to satisfy her December invoice, and the $675.78 payment she made will satisfy her January and February invoices. Response: Get the latest business insights from Dun & Bradstreet. 32 were here. Through our online application, you will select a participating bank or credit union lender from whom you are eligible to receive a loan.
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