This is the version of our website addressed to speakers of English in the United States. Has anybody made a hotel booking with Destination2. ... All New Reservations, including early bookings and non-refundable deals that are booked anytime between today and April 30th, 2020 for any future arrival can be postponed or cancelled at no charge up to 24 hours before arrival. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel … Hotels.com/Expidia is one of the most powerful actors in the travel sector and definitely could if they wanted to have an impact on decisions made by hotels. Beware CCI*Hotel Res / getaroom.com Beware. Not necessary to avoid hotels in the future. USask will reimburse for non-refundable costs incurred as the result of a cancellation of trips related to the COVID-19 outbreak for travel that was booked prior to March 14, 2020. International travel arrangements should not be made until the international travel suspension is lifted. Coronavirus: Refunding "Non-Refundable" Reservations On March 12 the Czech Republic declared a 30 day State of Emergency. >>>Hotels.com does not have this extenuating circumstances policy, is what I am saying. July Travel Dates: Customers with air travel booked for the month of July who wish to cancel may be eligible to cancel without penalty and receive a flight credit. I am healthy and well and can travel to the hotel. The refundable hotel trick is useful in many situations that you inevitably face while you’re out there chasing signup bonuses and racking up the points. Who gets cancellation insurance for weekend getaways close to their residence? non-refundable; charged to the credit card provided at the time of booking; Sharing a hotel room. However, since I recently travelled to Asia, I opted not to go my booked hotel so as not to (potentially) infect other people. Policies vary by carrier. In future you should avoid that particular hotel. Foreigners will not be allowed to enter the country for the duration of this period. So I would consider myself a carrier of covid19, as per WHO advisory. Who gets cancellation insurance for weekend getaways close to their residence? Save. Due to current Covid 19 outbreak, 2 hotels cancelled it for free and refunded the payment. In general, though, hotels have generally been better about Covid-related cash refunds than airlines, tour operators and cruise lines. Nonrefundable hotel rooms are becoming more popular Nonrefundable – or "prepaid" – hotel rooms seem to be becoming more common. If your hotel booked through Expedia has free cancellation, consider yourself lucky – you'll get out of this one pretty easily. Why book at Hotels.com (aka Expedia) if you have to look into individual hotel policies when AirBnB has such a policy? In the absence of tests for the virus, we need to assume each of us has the covid19 virus because It is very contagious. If I booked a non-refundable ticket, am I still eligible for a refund? But I had to force myself to stay in a hotel because the money is non-refundable… “Honestly, all I wanted upon arrival in Canada was to be home and complete my isolation period there. I did not complain. Some personal responsibility needs to be held if a non-refundable rate is selected and you them ultimately can not travel. Many hotels are being very accommodating (sorry for the pun) and flexible in helping to support travellers with upcoming reservations and refunds. Some refunds could take a bit longer, depending on the airline. Not only are the hosts protected from covid19 exposure, they’ll get more business once this is over. Why book at Hotels.com (aka Expedia) if you have to look into individual hotel policies when AirBnB has such a policy? Airbnb hosts are angry at AirBnb but in the long-term, the policy would benefit them. ... even for “non-refundable… The mandatory, non-refundable hotel stay ... government’s attempts to crack down on non-essential travel amid increasing concern about more infectious variants of COVID-19. Answer 11 of 158: Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. Keep in mind, your bank or payment service … Essentially, customers whose hotel stays are due to start in April may be eligible for refunds now – everyone else should hang tight. Needless to say, no info provided by hotels.com website. “You have to pre-pay, non-refundable, for three nights, regardless of the fact that you may only stay for two if your (COVID) tests come back negative,” she added. Room rates include the base room rate plus an additional fee for each additional person staying in the same room. Housekeeping Upon Request may not be available at all hotels. Hotels.com does not have this extenuating circumstances policy, is what I am saying. I guess I will book on AirBnB from now on as it has a blanket extenuating circumstances policy overriding hosts’ policy. It allows you to apply for the best cards without hesitating over the minimum spending requirements, and also lets you easily turn your card’s travel credit benefits into cold, hard cash. As for selecting a non-refundable rate - who could have guessed a pandemic to prevent travel. For current COVID-19-related travel guidelines, regulations and testing requirements for international travelers, please visit the Centers for Disease Control and Prevention’s travel page. Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. How about hotels.com Rewards? As a result, less confusion prevailed with my AirBnb booking. That is very honourable of you, but you keep repeating sentiments about Hotels.com. Have any of you heard of any COVID-19 or extenuating circumstance policy by Hotels.com? Policies vary by carrier. Many airlines are offering airline credits and eliminating cancellation and change fees for travel impacted by COVID-19. Not necessary to avoid hotels in the future. The mandatory 3-night quarantine stay is a fully prepaid, non-refundable rate that will be charged to the credit card provided at the time of booking.. Updated April 30, 2021. This is the version of our website addressed to speakers of English in Canada. The daily single occupant rate of $300 includes taxi transfer from the airport to the hotel, accommodation, and $100 meal credit per night for the onsite Moxie’s, from which room service can be ordered. The extenuating policy by AirBnB covers both guests and hosts. These changes may give you an opportunity to change your flight or request a refund, without incurring change fees. The coronavirus cancellation policy at vacation-rental site vrbo.com, meanwhile, states simply that if the owner or manager agrees to refund a booking, vrbo will also refund any fees paid by the guest. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as … What you might wish to consider in the future is actually paying just a little bit more and booking a room rate that allows free cancellations. Hotels.com does not have this extenuating circumstances policy, is what I am saying. Just a advise, next don’t book any non refundable hotel rooms. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel thru Hotels.com and … Guests should be responsible, definitely as I am responsible for the health and well-being of other people around me. Therefore, any term that would oblige consumers to bear the cost of the ticket for an event they cannot attend -because it was cancelled or postponed due to the COVID-19 outbreak- could be considered unfair under the Unfair Contract Terms Directive 93/13/EEC and therefore non- binding on consumers. I must say I am super surprised at their attitude, especially at the lack of information from their side (as a gold client). 25 Oct 2020, 14:43. People isolating at home or in hotels (see below for more on this) must get a test at two and eight days into their 10-day quarantine period. Many airlines are offering airline credits and eliminating cancellation and change fees for travel impacted by COVID-19. This is what you call “extenuating circumstance”. Many hotel statements on Covid-19-affected travel state that cancellation policies apply only to bookings made directly through the hotel. >>>Hotels.com does not have this extenuating circumstances policy, is what I am saying. I usually get cancellation and medical (ta && ta.queueForLoad ? As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel thru Hotels.com and it is sticking to their guns about their non-cancellation policy amid warnings and health emergencies being issued throuoghout Canada. When a host cancelled my non-refundable booking, he gave me a refund. As with many purchases, your best option is usually to directly contact the company you booked with to see if you can resolve a problem. When I inquired thru the hotel directly, it cancelled on me without my expressed consent to cancel (I was just inquiring) but did not issue a refund. My point is in the rare event of a pandemic, cancellations are mutually beneficial for both hosts and guests. However, since I recently travelled to Asia, I opted not to go my booked hotel so as not to (potentially) infect other people. Refunds for hotel, car, or activity including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. Cancelled Inter-provincial Travel Reimbursement Criteria In England, you can also take an additional test on day five to end quarantine early. You may be able to claim on your travel insurance if the FCO advice against travel subject to the policy terms - the fact you paid by credit card is only relevant if the hotel ceases trading. Guys, I have booked 3 non refundable rooms for my vacation through https://Booking.com. Making changes as needed: All bookings made directly with IHG (through IHG’s websites, mobile app, call centers or with the hotel directly), including non-refundable/pre-paid rates, can be changed without charge prior to the hotel’s cancellation deadline – although changing the date on any reservations may result in different pricing. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel thru Hotels.com and it is sticking to their guns about their non-cancellation policy amid warnings and health emergencies being issued throuoghout Canada. Whilst I would also commend AirBNB for the clear information on their website and the flexibility to cancel, please keep in mind that it is not Air BNB refunding stays, it is the owners and hosts. International travel advisory. So I would consider myself a carrier of covid19, as per WHO advisory. I have seen reports of some hotels and hotel chains which are being flexible and understanding and refunding non-refundable bookings. Many hotels are being very accommodating (sorry for the pun) and flexible in helping to support travellers with upcoming reservations and refunds. How about hotels.com Rewards? Hosts can cancel on guests bookings and vice versa. The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt. more, Reply to: refunds on non-refundable on Hotels.com amid covid-19. Beware CCI*Hotel Res / getaroom.com Beware. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106119625', '');}, 'log_autolink_impression');insurance for long trips to Asia, Europe and US. I am willing to let go of the money but next time I will take my business elsewhere who understands that I, despite my good health, am willing to make this sacrifice not to travel for the health and welfare of other people. Hotels.com says those who booked a nonrefundable rate before March 19, 2020, for stays between March 20 and June 30, 2020, will be eligible for either a full refund or a voucher for future travel at the same hotel, depending on the property. Nothing wrong with booking non refundable things (including air tickets) so you need to check your travel insurance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. Re: Non refundable hotel COVID 19. Many hotel statements on Covid-19-affected travel state that cancellation policies apply only to bookings made directly through the hotel. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. How long does rabies vaccine provide immunity? But each company’s policy is different. This means that all my Booking.com reservations for the next month have or are being cancelled. I am willing to let go of the money but next time I will take my business elsewhere who understands that I, despite my good health, am willing to make this sacrifice not to travel for the health and welfare of other people. Check your online itinerary or the airline's website for the most recent policies affecting your flight. Not only are the hosts protected from covid19 exposure, they’ll get more business once this is over. Has anybody made a hotel booking with Destination2. Hotels.com/Expidia is one of the most powerful actors in the travel sector and definitely could if they wanted to have an impact on decisions made by hotels. Re: Non refundable hotel COVID 19. If you contacted that specific hotel and they cancelled it and won’t refund then that was their decision. It is the respective hotels own decision. I did not complain. I have seen reports of some hotels and hotel chains which are being flexible and understanding and refunding non-refundable bookings. I’m not sure if a booking site can override a hotels decision. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. more, Reply to: refunds on non-refundable on Hotels.com amid covid-19. have refused mandatory hotel … It is the respective hotels own decision. I have not been tested, since testing for coronavirus in Canada is reserved for those who exhibit symptoms. World of Hyatt is extending special exceptions for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or … As for selecting a non-refundable rate - who could have guessed a pandemic to prevent travel. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel … Needless to say, no info provided by hotels.com website. Whilst I would also commend AirBNB for the clear information on their website and the flexibility to cancel, please keep in mind that it is not Air BNB refunding stays, it is the owners and hosts. When a host cancelled my non-refundable booking, he gave me a refund. Normally hotels whine so much about the power of hotels.com/expedia. For everyone else who booked non-refundable stays, Expedia has a few options. https://thepointsguy.com/guide/coronavirus-hotel-change-cancellation-policies ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106119532', '');}, 'log_autolink_impression');insurance cover. That is very honourable of you, but you keep repeating sentiments about Hotels.com. refunds on non-refundable on Hotels.com amid covid-19, Re: refunds on non-refundable on Hotels.com amid covid-19, Holiday Planning - How do you Protect Yourself, Online Travel Agencies (OTAs) / Online Hotel Booking Websites. Hosts can cancel on guests bookings and vice versa. Guests should be responsible, definitely as I am responsible for the health and well-being of other people around me. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. People who receive a negative test result are allowed to leave the hotel and finish the rest of their 14-day quarantine period at home, however their three-night hotel fee is non-refundable, according to federal government policy. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106119625', '');}, 'log_autolink_impression');insurance for long trips to Asia, Europe and US. A non refundable booking is simply what it say's it is - use it or lose it unless the provider gives some sort of waiver. Normally hotels whine so much about the power of hotels.com/expedia. To help make the process easier, we've compiled a list of current hotel policies surrounding the COVID-19 virus. This is what you call “extenuating circumstance”. If they don't refund and I don't cancel do I get my Reward points? Have any of you heard of any COVID-19 or extenuating circumstance policy by Hotels.com? For my personal circumstances I have (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106119532', '');}, 'log_autolink_impression');insurance cover. Some travellers may need to quarantine in hotels. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as … In future you should avoid that particular hotel. If you book months in advance (or even weeks in advance in the age of the coronavirus), there is a good chance that your flight schedule will change. For my personal circumstances I have (ta && ta.queueForLoad ? For stays after May 31, the company says, “with the situation continuing to evolve, we will continue to work with travel partners as … I guess I will book on AirBnB from now on as it has a blanket extenuating circumstances policy overriding hosts’ policy. A non refundable booking is simply what it say's it is - use it or lose it unless the provider gives some sort of waiver You may be able to claim on your travel insurance if the FCO advice against travel subject to the policy terms - the fact you paid by credit card is only relevant if the hotel ceases trading. When I inquired thru the hotel directly, it cancelled on me without my expressed consent to cancel (I was just inquiring) but did not issue a refund. I understood. Check with the hotel for your options. Take two coronavirus tests during self-isolation. Coronavirus: Your rights on flights, hotels, events, sick pay and school closures. Several of the world’s biggest hotel companies have instituted special coronavirus policies to make it easier for guests to change or cancel reservations — even for hotel stays originally booked as non-changeable and nonrefundable. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! I have not been tested, since testing for coronavirus in Canada is reserved for those who exhibit symptoms. Man who spent $1,500 to stay at Toronto quarantine hotel says he got COVID-19 anyways, infected whole family More than 100 travellers arriving in B.C. This is something I find totally outrageous if they don't give those - meaning that Hotels.com would BENEFIT from my big loss. In some cases, customers with non-refundable hotel bookings may be eligible for a voucher (based on the property’s policies). Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! Read more: Flying back to Canada? Lodging: Some hotel chains may be loosening their cancellation policies, waiving change and cancellation fees that would normally apply to non-refundable rates. I am willing to let go of the money but next time I will take my business elsewhere who understands that I, despite my good health, am willing to make this sacrifice not to travel for the health and welfare of other people<<<. It is the hotel itself which sets and enforces the cancellation policy which is displayed on sites like Hotels.com. Please see the booking information on your … Only EasyHotel Zurich West have rejected my request to cancel for free and said its their hotel policy. Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. I usually get cancellation and medical (ta && ta.queueForLoad ? This is something I find totally outrageous if they don't give those - meaning that Hotels.com would BENEFIT from my big loss. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. Obviously the hotel you booked isn’t. Airbnb hosts are angry at AirBnb but in the long-term, the policy would benefit them. What you might wish to consider in the future is actually paying just a little bit more and booking a room rate that allows free cancellations. Next time I will book with AirBnB. The extenuating policy by AirBnB covers both guests and hosts. Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. As a result, less confusion prevailed with my AirBnb booking. This includes any pre-paid and non-refundable reservations. I’m not sure if a booking site can override a hotels decision. My point is in the rare event of a pandemic, cancellations are mutually beneficial for both hosts and guests. Answer 1 of 158: Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. refunds on non-refundable on Hotels.com amid covid-19. How long does rabies vaccine provide immunity? Changing your reservation People who live in the same household may stay in the same hotel room if travelling together. Some personal responsibility needs to be held if a non-refundable rate is selected and you them ultimately can not travel. As everyone around me are cancelling on me (accommodation, trains, etc) and many have extenuating circumstances policy such as AirBnB and AirCanada, Hotels.com and Expedia do not seem to have such policy I booked a non-refundable hotel thru Hotels… MP HOTELS’ COMMITMENT TO YOU DURING COVID-19. Refundable bookings can be canceled in My Trips. Hotels.com (aka Expedia) does not seem to have an extenuating circumstances policy for the COVID-19 pandemic. Non-refundable ticket cancellations are possible and you will be given a travel voucher to be used within one year. I must say I am super surprised at their attitude, especially at the lack of information from their side (as a gold client). If they don't refund and I don't cancel do I get my Reward points? Some refunds could take a bit longer, depending on the airline.Refunds for hotel, car or activity including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Many hotels will offer cheaper rates if you pay upfront, but they are usually non-refundable, no-changeable, which is why I stay away from such rates unless the booking is something that is happening short-term where I know it's unlikely my plans will change. refunds on non-refundable on Hotels.com amid covid-19, Re: refunds on non-refundable on Hotels.com amid covid-19, Holiday Planning - How do you Protect Yourself, Online Travel Agencies (OTAs) / Online Hotel Booking Websites. If is isn't and you don't want to accept the hotel's offer you may well have to forfeit the cost. If I booked a non-refundable ticket, am I still eligible for a refund? It is the hotel itself which sets and enforces the cancellation policy which is displayed on sites like Hotels.com. If you contacted that specific hotel and they cancelled it and won’t refund then that was their decision. I am willing to let go of the money but next time I will take my business elsewhere who understands that I, despite my good health, am willing to make this sacrifice not to travel for the health and welfare of other people<<<. I understood. In the absence of tests for the virus, we need to assume each of us has the covid19 virus because It is very contagious. As you booked /paid in January it may be covered. I am healthy and well and can travel to the hotel. Check your online itinerary or the airline's website for the most recent policies affecting your flight. Next time I will book with AirBnB. Obviously the hotel you booked isn’t. refunds on non-refundable on Hotels.com amid covid-19.